Lifecycle Support and Services

Körber’s comprehensive services portfolio will ensure maximum uptime and availability of your equipment. Our experts will help you to maintain operational efficiencies, reduce cost and eliminate downtime across your organization. Ultimately, Körber services and spare parts will increase the operational reliability of your plant, while ensuring the lowest possible total cost of ownership.

When it comes to optimizing your operations and maximizing productivity, you face certain challenges:

• Component failure – Wear and tear must be minimized with a proactive approach to regular maintenance.
• Downtime – You need prompt access to assistance from experts who have a thorough knowledge of your system to minimize downtime and repair costs.
• Complex warehouse environment – When digitalizing warehouses and implementing robotics to stay ahead of the competition, you need specialist expertise to manage increasingly complex systems

For organizations looking to increase the lifespan of their existing systems, we provide upgrades and retrofitting services to improve system performance. We also offer warehouse expansion services to support business growth.

Lifecycle Support and Services includes maintenance and repairs from our dedicated on-site technical support team. With a hotline agreement, you get direct access to our technical support hotline experts, who can remotely access your intralogistics system to fix issues, whenever that’s appropriate.

Using Körber spare parts effectively protects the operational reliability of your plant and ensures the lowest possible total cost of ownership.

We partner with our customers for the entire life cycle of the products purchased from Körber – from initial discussions and consulting assistance, delivery and installation, to maintenance, support and improvements. We have the expertise and the ability to secure the uptime, optimization and availability of your equipment.

Our service support offerings are designed to maximize uptime and availability across your entire supply chain operations.

We offer standard agreements whereby you call us when you need us and we charge by the hour. We also provide long-term maintenance plans for 3–5 years.

Körber can provide you with a technical support team if you don’t already have one. You can contact us via our hotline. We also offer maintenance services and technical or operational on-site support.

100 million
pallets de-palletized

20+
years of experience

4000+
successful implementations worldwide