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Product Support Services

 

Our customized maintenance packages.

 

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We offer you our comprehensive maintenance portfolio, which can be tailored precisely to your operational systems and requirements . With our service offering, we also support your in-house maintenance teams and ensure that you are well prepared to face future challenges.

 

Accordingly, the reliability and operational readiness of your systems are the focus of our activities.

Hotline support (Reactive/Proactive)

We're at your service. We are available on our service hotline 24/7 for reactive problem management. But that's not all. We also provide you proactive remote access for network and system management – with alarm and intelligent monitoring function, software updates, and configuration control.

 

Scheduled maintenance

With our regular on-site inspections, we can help you uncover problem areas and identify areas with potential for improvement. Next to country-specific system tests and preventive actions, your maintenance personnel are our focus. This is because our maintenance visits also include on-the-job refresher training for your staff.

 

Software services

Our comprehensive maintenance portfolio includes all remote services for your software, including software inspections of the servers, databases and applications, security updates, software installation services, and general software updates.

 

Computerized Maintenance Management System (CMMS)

To better control maintenance work, we offer you the Computerized Maintenance Management System (CMMS). It plans, controls, and monitors all maintenance work, such as task scheduling and spare parts management. Customer-specific CMMS integration is possible with both our own as well as third-party systems.

 

Emergency service

For problem resolution, our emergency service offers you access to our support team – via our hotline – for quick on-site visits. In addition to certified and clearly defined emergency procedures and responsibilities, contractually agreed response times ensure fast on-site support.

 

Ramp-up/transition support

Ramp-up/transition support ensures that the systems in operating environments work as per the specified performance levels. With technical support from our operations and maintenance specialists, we ensure that your system ramps up smoothly.

 

Relocation

With our professional relocation service, we organize the relocation of your machines and systems to a new site. This includes disassembly, transportation, reassembly, commissioning, and testing in line with agreed performance parameters.

 

Training

Our training program offers courses from the introductory level right through to refresher courses. They can be organized flexibly in terms of location, content, and duration, and can customized to individual target groups (such as operators, maintenance personnel, technicians, or instructors). By taking part in our diverse training programs, your employees can become valuable sources of knowledge.

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