Let us show you how to experience Unified Commerce in action with Körber's next-generation, cloud-native order management system (OMS).
Körber's market-leading Order Management System (OMS) is the cornerstone solution required for omnichannel retail success. Our functionally-rich OMS – built as microservices architecture on a multi-enterprise integration framework and common data model – simplifies integrations, enabling retailers to implement in 4-5 months, and in some cases, as little as 8 weeks.
Körber's OMS optimizes omnichannel order orchestration, delivers enterprise inventory visibility, enables the buy, fulfill and return anywhere commerce and provides the customer care capabilities required to unify commerce.
Join the thousands of the world’s leading brands that drive digital and omnichannel transformation with Körber's order management system.
Empower your customer care teams, fulfillment partners and store associates with access to manage orders, view inventory and complete sales. Personalize every customer engagement, improve service and boost satisfaction.
Deliver quintessential experience to both your customers and associates with the ability to buy, fulfill and return anywhere. Leverage buy online/pick up in store (BOPIS), curbside pickup, ship from store, ship from distribution/warehouse locations and vendor drop ship (from supplier/3PLs) with customizable fulfillment options – easily managed by anyone across the business.
BOPIS/BORIS
Provide shopping convenience and create opportunities for further in-store purchases with buy online, pick up in store, while getting products to the customer quickly.
Make your technology an enabler to your competitive advantage and growth.
Highly Extensible APIs
Experience seamless integration with your existing tech stack and reduce implementation time by extending functionality. Körber's unified commerce platform’s highly extensible APIs easily extend integration with critical retail systems, including ERP, CRM, WMS and more.
Microservices-Based Architecture
As one of the first software providers in the market to enable cloud-based microservices order management, Körber enables you to achieve your goals of enabling customer self-service.
Remain adaptable and evolve your products, services and capabilities into the future with a robust set of microservices. Unlock the ability to develop a highly personalized shopping experience for your customers.
Delivered on an integration Platform as a Service (iPaaS)
Gain flexibility and get closer to your customer by leveraging a fully integrated network of systems necessary to fulfill customer orders, improving speed-to-value and a seamless customer experience. iPaaS enables integration with ease and allows you to pivot quickly to keep your customers satisfied and integrations flowing.
Our end-to-end commerce and supply chain solutions expertise offers our customers the unmatched retail domain expertise necessary to bridge digital and physical commerce.
An order management system (OMS) is a technology that facilitates every aspect of a commerce order—from browsing, to buying and unboxing. OMS spans the entire order lifecycle including inventory availability, order receiving, order routing, data exchange, fulfillment, tracking, shipping notifications, alerts and potential modifications or appeasements of orders.
An OMS acts as a management aid for various aspects of everyday business operations.
A good order management software should:
An order management system unifies front-end, customer-facing channels (i.e., stores, online, marketplaces, etc.) and back-end operational systems (i.e., ERP, warehouse management systems, customer relationship management tools, etc.). Oftentimes, an order management system serves as the single source of truth for order data for retailers.
An effective order management system offers your organization many benefits.
Here are a few to consider:
1. Automation of processes
A good OMS software allows for more effective processes that end up saving your organization time and resources, which leads to cost reduction across the board. An OMS provides automation for many time-consuming order management tasks, such as data entry. This frees up your staff to deal with other tasks and reduces labor costs. A good OMS software includes AI for logistics, inventory management and more to enable employees to focus on your customers rather than background processes.
2. More accurate reporting in real-time
A solid order management software provides accurate real-time data about your customers, current orders, inventory availability and more. With accurate information, businesses can keep track of customer behavior and product sales to understand larger trends. This leads to better decision making for your whole organization.
3. Fewer human errors
If you have staff members implementing processes, there will likely be errors as even the best employees occasionally make mistakes. In a supply chain context, one small error can snowball quickly into a massive issue, so lowering the number of human errors can lower costs and order time across an organization. A order management solution automates many processes, lowering the potential for human error.
4. Better customer experience
An efficient OMS can improve customer experience in a variety of ways. It provides more accurate delivery and shipping information, ensures that customers know when items are in stock and allows your customer service staff to quickly and easily respond to questions about orders. In today’s market, consumers expect quick and accurate service, from purchase through delivery, and an OMS is a necessary part of that delivery.
All business modes can benefit from order management software. However, not all solutions can easily handle the complexity of multiple business models. Körber's OMS is purpose-built to manage the volume of direct-to-consumer (D2C) commerce, as well as the complexity of business-to-business (B2B) and wholesale models.
The first step to choosing an OMS is to define business goals and objectives. A company’s OMS tools must scale to be sustainable. Selecting a more stagnant option could cripple business operations in the future.
Körber's experts can advise based on the business goals and objectives brought to us to find the right type of system to implement. Once we find the right solution together, we then assist in implementation and ease your business into the new OMS.
