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Optimize omnichannel operations with our market-leading order management system

Let us show you how to experience Unified Commerce in action with Körber's next-generation, cloud-native order management system (OMS).

Get commerce-ready in 8 weeks with our OMS

Körber's market-leading Order Management System (OMS) is the cornerstone solution required for omnichannel retail success. Our functionally-rich OMS – built as microservices architecture on a multi-enterprise integration framework and common data model – simplifies integrations, enabling retailers to implement in 4-5 months, and in some cases, as little as 8 weeks.


Körber's OMS optimizes omnichannel order orchestration, delivers enterprise inventory visibility, enables the buy, fulfill and return anywhere commerce and provides the customer care capabilities required to unify commerce.


Join the thousands of the world’s leading brands that drive digital and omnichannel transformation with Körber's order management system.

Leverage order management software with the capabilities needed for omnichannel success

Enterprise Inventory Visibility

Optimize your inventory visibility, management and gross margin return on investment (GMROI) by exposing inventory available-to-promise (ATP) and available-to-ship throughout the retail enterprise.

Order Orchestration

Dynamically and easily orchestrate complex sourcing and fulfillment scenarios to complete orders quickly and efficiently from the optimal location, using an enterprise-wide view of inventory. 

Customer Care

Empower your customer care teams, fulfillment partners and store associates with access to manage orders, view inventory and complete sales. Personalize every customer engagement, improve service and boost satisfaction.

Omnichannel Fulfillment

Deliver quintessential experience to both your customers and associates with the ability to buy, fulfill and return anywhere. Leverage buy online/pick up in store (BOPIS), curbside pickup, ship from store, ship from distribution/warehouse locations and vendor drop ship (from supplier/3PLs) with customizable fulfillment options – easily managed by anyone across the business.

Rapidly stand up and scale fulfillment options to meet your business needs and customer expectations


Provide shopping convenience and create opportunities for further in-store purchases with buy online, pick up in store, while getting products to the customer quickly.


Rapidly scale and provide your customers with the seamless curbside pickup/click-and-collect experience they expect.


Utilize store inventory to fulfill eCommerce orders that drives customer satisfaction, brand loyalty, competitive advantage and sales.


Expand your item assortment to meet demand, create a competitive differentiation and drive sales.​


Centralize your product information management to advance and unify commerce.


Enable buy, return and fulfill anywhere commerce to keep your customer promise and foster profitability.

Highly innovative, modern architecture

Make your technology an enabler to your competitive advantage and growth.

Highly Extensible APIs

Experience seamless integration with your existing tech stack and reduce implementation time by extending functionality. Körber's unified commerce platform’s highly extensible APIs easily extend integration with critical retail systems, including ERP, CRM, WMS and more.

Microservices-Based Architecture

As one of the first software providers in the market to enable cloud-based microservices order management, Körber enables you to achieve your goals of enabling customer self-service.


Remain adaptable and evolve your products, services and capabilities into the future with a robust set of microservices. Unlock the ability to develop a highly personalized shopping experience for your customers.

Delivered on an integration Platform as a Service (iPaaS)

Gain flexibility and get closer to your customer by leveraging a fully integrated network of systems necessary to fulfill customer orders, improving speed-to-value and a seamless customer experience. iPaaS enables integration with ease and allows you to pivot quickly to keep your customers satisfied and integrations flowing.

Accelerate Omnichannel with Agility and Profitability

Speed Integration & Time to Value


Rapidly integrate with existing systems and integration points across your enterprise. Deploy in weeks or months, not years.

Improve Customer Experience & Brand Loyalty

Deliver a consistent, stellar omnichannel brand experience.

Reduce Costs

Lower total cost of ownership through reduced integration costs, increased gross margin return on inventory investment (GMROI), reduced fulfillment costs and improved working capital.

Only Körber uniquely accelerates and maximizes your omnichannel results.

Our end-to-end commerce and supply chain solutions expertise offers our customers the unmatched retail domain expertise necessary to bridge digital and physical commerce. 


Global commerce processed annually


Orders processed


Global clients


Global omnichannel and

supply chain consultants

Körbers's Proprietary OMS Accelerators

Körber's Proprietary OMS Maximizers

Native iPaaS

Quickly, easily and efficiently manage seamless technology integration and data exchange while reducing integration costs through Körber's integrated Platform as a Service (iPaaS).

Artificial Intelligence (AI)

Leverage the power of AI to predict demand by fulfillment channel and dynamically manage inventory levels. Optimize omnichannel allocation for significantly improved profitability and customer service.

Program Management

Streamline your overall project and mitigate risk with Körber's implementation methodology capitalizing on proven processes and techniques to achieve predictable results.

Business Insights

Data can be the competitive edge needed to set your company apart in terms of driving efficiency, strategic decision making and customer experience. Incite better decisions for your omnichannel retail business with Körber's business intelligence (BI) solutions.

Implementation Experts

Leverage 20 years of retail expertise to accelerate implementation timeframes to enable customer-centric unified commerce in weeks or months, not years.

Customer Experience (CX)

Elevate the shopping experience through processes to track, oversee and organize all interaction between your customer and organization throughout the entire customer lifecycle.

Change Management

Mitigate the risk associated with change and maximize ROI with our certified change practitioners as they provide knowledge transfer through project and organizational change management.

Consulting Expertise

Achieve peak omnichannel strategy to transform your business and achieve profitability by leveraging our retail and supply chain consulting and solutions delivery expertise.


Equip your organization with Lean Six Sigma training principles to drive customer loyalty, eliminate wasteful activities, enhance margins and increase revenue.

Customer Success Team

Leverage our 24/7 customer support services to ensure your end-to-end order management success, from order capture through fulfillment.


Connect to Amazon, eBay, Walmart and other markets to expand your offerings without complicating your product management.

Subscription Management

Offer flexible order management and allow product deliveries to be scheduled on a weekly or monthly basis to put the power of the delivery experience in the hands of the customer.

Order Management System FAQs

An order management system (OMS) is a technology that facilitates every aspect of a commerce order—from browsing, to buying and unboxing. OMS spans the entire order lifecycle including inventory availability, order receiving, order routing, data exchange, fulfillment, tracking, shipping notifications, alerts and potential modifications or appeasements of orders.  


An OMS acts as a management aid for various aspects of everyday business operations.


A good order management software should:

  • Track Orders – By definition, order tracking is a major function of an OMS is easily managed by the right software. This function grows more and more important as a business grows and orders become more frequent. For omnichannel strategy, software that tracks orders with ease is imperative and can improve customer experience as well as internal organization. 
  • Automate Manual Processes – Scalability and omnichannel opportunities demand that more and more tasks become fully automated. Saving time and resources through automated order systems is a must for order management software.
  • Monitor and Forecast Inventory Needs – Effective order management software provides full visibility when it comes to inventory levels and can forecast supply needs, allowing businesses to take advantage of purchase trends rather than missing big opportunities due to mismanaged supply.
  • Enable Scalability – An OMS solution must be able to grow with a business, responding to the evermore complicated needs of multi-channel retail. An OMS software limited beyond a certain scale cannot provide sustainable assistance for a business. The right system will have the flexibility to deal with small or large businesses.


An order management system unifies front-end, customer-facing channels (i.e., stores, online, marketplaces, etc.) and back-end operational systems (i.e., ERP, warehouse management systems, customer relationship management tools, etc.). Oftentimes, an order management system serves as the single source of truth for order data for retailers.  


Modern order management software enables retailers to expose inventory across their enterprise — regardless of sales channel — to activate a buy, fulfill, track and return anywhere experience. 


An OMS empowers customers to experience real-time visibility into cross-channel inventory, so they can purchase how they prefer—whether click, cart, courier or curbside.  

It also empowers live order updates and tracking to reduce “Where is my Order” (WISMO) calls to customer service agents. 


An effective order management system offers your organization many benefits.


Here are a few to consider:


1. Automation of processes  

A good OMS software allows for more effective processes that end up saving your organization time and resources, which leads to cost reduction across the board. An OMS provides automation for many time-consuming order management tasks, such as data entry. This frees up your staff to deal with other tasks and reduces labor costs. A good OMS software includes AI for logistics, inventory management and more to enable employees to focus on your customers rather than background processes.


2. More accurate reporting in real-time 

A solid order management software provides accurate real-time data about your customers, current orders, inventory availability and more. With accurate information, businesses can keep track of customer behavior and product sales to understand larger trends. This leads to better decision making for your whole organization.


3. Fewer human errors 

If you have staff members implementing processes, there will likely be errors as even the best employees occasionally make mistakes. In a supply chain context, one small error can snowball quickly into a massive issue, so lowering the number of human errors can lower costs and order time across an organization. A order management solution automates many processes, lowering the potential for human error.


4. Better customer experience 

An efficient OMS can improve customer experience in a variety of ways. It provides more accurate delivery and shipping information, ensures that customers know when items are in stock and allows your customer service staff to quickly and easily respond to questions about orders. In today’s market, consumers expect quick and accurate service, from purchase through delivery, and an OMS is a necessary part of that delivery.


All retailers and wholesalers can benefit from order management software. However, high-volume enterprise retailers and brands with complex fulfillment operations or omnichannel requirements require a best-in-breed order management software to create a seamless customer experience. 


All business modes can benefit from order management software. However, not all solutions can easily handle the complexity of multiple business models. Körber's OMS is purpose-built to manage the volume of direct-to-consumer (D2C) commerce, as well as the complexity of business-to-business (B2B) and wholesale models.  


The first step to choosing an OMS is to define business goals and objectives. A company’s OMS tools must scale to be sustainable. Selecting a more stagnant option could cripple business operations in the future.


Körber's experts can advise based on the business goals and objectives brought to us to find the right type of system to implement. Once we find the right solution together, we then assist in implementation and ease your business into the new OMS.


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