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Order Management System

A versionless order management system (OMS) to optimize fulfillment processes and drive top-line and bottom-line growth.

Commerce is more complex than ever, with customer expectations at an all-time high. Order management is the heartbeat of commerce, enabling frictionless customer experiences to drive sales and increase revenue. Benefits from our OMS include:

  • Improved fulfillment scenarios to maximize profitability while delighting customers
  • Increased inventory visibility to prevent lost sales, stockouts, and customer frustrations
  • Optimized fulfillment costs through robust order orchestration and routing logic to fulfill orders from the right location, at the right time, at the best cost
  • Frictionless omnichannel commerce by enabling a buy-fulfill-return anywhere model, meeting your customers where they are
  • Enhanced customer service experience by empowering agents and associates to quickly and easily care for customers — improving satisfaction and driving brand loyalty

Go to Market with the Speed, Agility, and Extensibility to Exceed Customer Expectations

Faster Time to Value

Leverage our rapidly deployable microservices OMS and easily integrate with existing systems and integration points across your enterprise.

Reduced Overhead & Operational Costs

Lower your total cost of ownership through optimized fulfillment costs, reduced integration costs, increased gross margin return on inventory investment (GMROI) and improved working capital.

Improved Customer Experience & Brand Loyalty

Deliver frictionless and unforgettable omnichannel customer experiences— driving repeat purchases, customer advocacy, and long-term brand loyalty

The Four Pillars of Order Management

Optimize your inventory visibility, management and gross margin return on investment (GMROI) by exposing inventory available-to-promise (ATP) and available-to-sell (ATS) throughout the retail enterprise.

  • Prevent lost sales due to overstock and stockouts
  • Drive sales by exposing soon-to-arrive inventory and cross-channel selling
  • Increase average order value (AOV)
  • Reallocate stock to various inventory sources and selling channels
  • Virtually segment inventory to dynamically respond to demand and potential backlogs
  • Increase inventory accuracy and reduce cycle count complexity

34% of businesses have shipped an order late because they inadvertently sold a product that was not in stock. 

Conveyco

Leverage intelligent sourcing and routing logic to automate complex order routing processes and fulfill orders quickly, efficiently, and cost effectively. Configure the “rules engine” within the user interface to make sure orders are fulfilled how you (and your customer) prefers—whether shipping by proximity to customer, based on available inventory across the enterprise, or to avoid split shipments.

  • Route and fulfill orders, from the best source, for the lowest cost
  • Reduce costs to serve and increase profit margins
  • Faster order fulfillment and shipping timelines
  • Let customers selectively shop how they want (reduce splits, eco-friendly shipping, etc.)
  • Leverage workflows to automate complex processes
  • Leverage industry best practices and business preferences to fulfill orders

Leveraging our OMS solution allowed a multibillion-dollar health & wellness retailer to enable ship from store operations in 2 weeks, promoting 5,000+ additional SKUs from trapped inventory and resulting in $150,000 in additional sales revenue the first week.

Deliver your ideal customer experience with the ability to buy, fulfill and return anywhere.  Launch buy online pick up in store (BOPIS), curbside pickup, ship from/to store, ship from distribution/warehouse locations and vendor dropship (from supplier/3PLs) to meet your customers where they are, and where they prefer to buy.

  • Increase customer lifetime value (CLT) through higher satisfaction
  • Increase average order value (AOV) via endless aisle 
  • Increase customer retention and brand loyalty
  • Let customers buy how, when and where they prefer to buy
  • Balance fulfillment loads across channels to reduce strain on overwhelmed nodes or store
  • Leverage inventory across the enterprise to prevent lost sales and balance inventory turnover ratios

The Enspire Commerce OMS has been an integral part of the Titan Brands’ digital transformation, helping us to provide a better customer experience through increased visibility and reliability throughout the delivery process.

Jeff Hill
Director of Global Supply Chain, Titan Brands

Empower your customer care teams, store associates, and fulfillment partners to view available inventory, modify orders, and complete sales. Personalize every engagement with the customer, improve service and boost overall satisfaction.

  • Increase customer satisfaction scores through enhanced, personalized experiences
  • Reduce “system-switching” for agents and simplify service calls and enable them to focus on the customer
  • Serve as the single source of truth for customer/ order information — reducing confusing or conflicting customer messages
  • Enable “self-service” capabilities for return management, exchanges, notifications, and more

93% of customers are likely to make repeat purchases with companies who offer excellent customer service.

HubSpot Research

Modern Architecture to Future-Proof Your Technology Stack

Our OMS was strategically built by industry veterans, with the foresight to ensure that every component of the platform is scalable, pluggable, and optimized for growth as your business grows.

As one of the first order management system providers in the market to enable cloud-based microservices order management, Enspire Commerce’s OMS offers the agility and scalability you need to meet your consumer demand. All modules within the OMS can be deployed and managed independently but are loosely-coupled to offer the unique mix of services you need to surprise and delight customers—while maintaining the ability to scale up your tech stack as your business grows and changes.

Experience seamless prebuilt connectors and integrations with your existing tech stack and reduce implementation timelines by leveraging APIs from our library. The Enspire Commerce platform’s APIs enhance integration capabilities, with critical retail systems including ERP, CRM, WMS, loyalty, subscriptions, payment, email, tax, etc., without the headache of external, complicated, or outdated integration frameworks.

Leverage our multi-tenant-capable, cloud-native OMS and experience the benefits of a versionless system, with elastic scaling, and automatic updates. Avoid monolithic, on-premise systems that are cumbersome to manage, costly to upgrade, and prevent you from moving at the speed of your customers’ expectations.

Leverage a system-agnostic OMS that gives brands and retailers the ability to “compose” and adapt the technology stack as your business grows and changes.

The Enspire Commerce OMS is strategically built upon an integration platform as a service (iPaaS) to decrease integration timelines and simplify data exchange/conversion—while providing the agility and extensibility needed to “future-proof” the technology stack.

Why Choose Körber?

Our Platform

We have one of the industry’s most functionally rich platforms, built strategically with a modern architecture to position you for growth. Consolidate your tech stack, eliminate risk, and reduce total cost of ownership.

Our People

We hire top talent in retail, commerce, and supply chain. We aren’t just experts in our space, we enjoy it and we’re here to partner with you to make you the hero.

Our Performance

Our customers experience consistent and continual success. We help turn aspirations into reality, and complexities into opportunities. We have a scalable, proven solution with demonstrated success.

What Our Customers are Saying

The Enspire Commerce OMS has been an integral part of the Titan Brands’ digital transformation, helping us to provide a better customer experience through increased visibility and reliability throughout the delivery process.

Jeff Hill
Director of Global Supply Chain, Titan Brands

The capabilities of their OMS and Unified Commerce Platform are extremely robust. Their solution is exceptionally sophisticated and agile to meet our long-term needs.

Tricia Tolivar
EVP and CFO, GNC

The Enspire Commerce team brings a wealth of retail and 3PL experience, making them a truly valued partner for our business.

Steve Congro
Director of Omnichannel Technology, Saddle Creek Logistics

In Case You Missed the News!

In September 2022, Körber Supply Chain acquired enVista’s Enspire Commerce platform (including OMS) and transportation spend optimization solutions. Learn more here.

 

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