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Privacy Policy

The Körber Supply Chain GmbH takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with data protection law. This privacy policy informs you about how, to what extent and for what purposes we process personal data when using the Körber Supply Chain-website. We operate the Körber Supply Chain Website for the companies of the Körber Supply Chain Group (Körber Supply Chain Automation GmbH, Cirrus Logistics Ltd., Consoveyo S.A.,Cohesio Group, DMlogic LLC, HighJump Inc. and its affiliated companies, Körber Supply Chain Automation Eisenberg GmbH, Körber Supply Chain Software GmbH and its affiliated companies, Riantics S/A, Körber Supply Chain UK Ltd. and its affiliated companies)

1. Collection, processing and use of personal data on request

The use of our website is generally possible without providing personal data. You are neither obliged to visit this website nor to provide any personal data. If you do not provide us with personal information, you may not be able to use certain functionalities of this website. Otherwise there will be no consequences for you. As far as personal information (such as name, address or e-mail addresses) is collected on our site, this is done on a voluntary basis, except in the cases expressly described below. This data will not be passed on to third parties without your express consent. We would like to point out that data transmission over the Internet (e.g. communication by e-mail) can have security risks. A complete protection of data against access by third parties is not possible.

If the processing of your personal data is based on your consent, you have the right to revoke your consent at any time with the consequence that the processing of your personal data will become inadmissible for the future. However, this does not affect the legality of the processing carried out on the basis of the consent until revocation.

2. Contact form; request for information material and newsletter 

If you contact us via the contact form, we will save your details (in particular name and title, your contact details, your company, the country and your message) and process them in order to process your enquiry. For this purpose, we use the provider Marketo as a processor (see paragraph 8). Depending on your region and your requirements, we will forward your enquiry to the appropriate company of the Körber Supply Chain Group. Your details are also stored in a Customer Relation Management System ("CRM System"). The same applies if you request information material from us. If you give us your telephone number, we may contact you by phone to discuss your project and put you in touch with the appropriate contact person.

In connection with enquiries and the data collected in CRM, the companies of the Körber Supply Chain Group act as "joint controllers" within the meaning of Art. 26 GDPR, as they jointly decide on the means and purposes of processing personal data. Entry and access to your personal data depends on your region and your enquiry and is regulated by contract between the companies of the Körber Supply Chain Group. For further information on these contractual terms, please contact our data protection officer (paragraph 17). You can assert your rights with regard to the processing of the personal data collected at any company of the Körber Supply Chain Group, including but not limited to the contact points listed in paragraph 17.

The legal basis for this data processing is - depending on the subject of your enquiry - the admissibility of the processing within the framework of the initiation of a contract, a contract (Art. 6 para 1 lit. b GDPR) or our legitimate interest in the provision of a contact form for general enquiries or in the provision of information material (Art. 6 para. 1lit.f GDPR) or your consent (Art. 6 para. 1,. lit. a GDPR). We have concluded a data processing agreement with the provider Marketo in accordance with Art. 28 GDPR. 

If you register for our newsletter, we process your e-mail address and send you a confirmation e-mail with a confirmation link that you must click on to subscribe to our newsletter. We will also add you to our mailing list in order to send you e-mail advertising for our own similar goods or services if you purchase a good or service from us and you have not previously objected to this processing of your e-mail address. You can cancel the newsletter at any time and object to the e-mail advertising at any time. You will find a possibility to declare your objection in every newsletter and every other advertising e-mail that we send you. We also use Marketo as a processor for newsletter sending in accordance with Art. 28 GDPR (see also item 8). Your personal data may also be transferred to Marketo Inc. based in the USA (see also paragraph 13 Data transfers to countries outside the EEA). The USA (and other non-EEA countries) do not offer a level of data protection comparable to that of the European Union and, in particular, access by state authorities cannot be excluded in individual cases. Marketo Inc., however, is contractually bound by the EU standard contractual clauses to process data in conformity with data protection regulations. By registering for the newsletter, you also agree to possible data transfers to the USA to Marketo Inc. If you have given us your consent to do so, we will forward your e-mail address and any other contact data to the companies of the Körber Supply Chain Group so that they can send you newsletters and information.

You can declare your objection directly to these companies. You will find a possibility to declare your objection or revocation in every e-mail. You can also declare your revocation to Körber Supply Chain GmbH. We will then forward it to the responsible company.

If you agree to be informed by e-mail about the latest products and services of the Körber Supply Chain Group, the companies will send you this information by e-mail. Your details will be stored in a shared distribution list for this purpose. You can revoke your consent at any time with effect for the future. To do so, you can use the unsubscribe link in each newsletter or contact us.

3. Data processing to enable the use of the website

When you visit our website, we collect the necessary information to enable you to use it. This includes your IP address and data about the start, end and subject of your use of the website as well as any identification data (e.g. your login data when you log into a secure area). This data is used to provide and design the service according to requirements. They are always deleted as soon as they are no longer required and there are no storage obligations. For the processing of pseudonymous user profiles for web analysis see paragraph 6.

4. Consent to cookies and web analysis

When you call up our website, a so-called "Cookiebot button" appears with which the companies of the Körber Supply Chain Group ask you for your consent to set cookies to optimize their websites (see paragraph 5) and ask for web analysis (See paragraphs 6, 8). If you give your consent, Körber Supply Chain GmbH will proceed as described in more detail in the following sections (paragraph 6 to 16). There you will also find information on how to revoke your consent at any time and how you can prevent the setting of cookies or web analysis by the technology of individual providers.

In accordance with the settings you have made using the Cookiebot button, data on your use of the Körber Supply Chain GmbH website is collected via cookies and processed by the Körber Supply Chain Group. The consent you have given via the cookie button thus extends to data processing by all companies of the Körber Supply Chain Group and, accordingly, to the disclosure of the data collected via a particular website within all companies of the Körber Supply Chain Group. With regard to the processing of data collected through the cookies described below, the companies of the Körber Supply Chain Group assume “joint and several liability” within the meaning of Art. 26 GDPR as they jointly decide about the means and purpose of the personal data processing activities. You can assert your rights regarding the processing of the personal data collected by cookies with any of the companies of the Körber Supply Chain Group, and in particular the contact persons listed in section 17.

As part of the cookies used, data is also transferred to insecure third countries, in particular to the USA (for data transfer to countries outside the EEA, see also paragraph 13).

You can configure the setting of cookies and tracking with the following button:

5. Cookies

6. Google Analytics

If you visit our website and consent (see paragraph 4), we use Google Analytics, a web analysis service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google). Google Analytics uses cookies (see paragraph 5), to enable an analysis of your use of the website. The information about your use of this website is usually transferred to a Google server in the USA and stored there. However, Google will reduce your IP address within member states of the European Union or in other signatory states to the Agreement on the European Economic Area beforehand and thus make it anonymous. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website in order to compile reports on website activity. The IP address transmitted by your browser within the framework of Google Analytics is not merged with other Google data.

You can revoke your consent to web analysis and the related use of cookies and the data transfer to the USA as follows: On the one hand, the storage of cookies can be prevented by a corresponding setting of your browser software (see paragraph 5). Secondly, you can prevent the collection and transmission of data relating to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link. Alternatively, you can prevent Google Analytics from collecting data by setting an "Opt-Out-Cookie" on your computer; please use the following link:

Further information on data protection at Google Analytics can be found at:

7. Google Tag Manager

This website uses Google Tag Manager to manage website tags. A tag is a JavaScript snippet used to send information from a website to recipients, in particular in the context of web tracking. The Google Tag Manager tool itself does not collect any personal data. The tool triggers other tags that may collect data (e.g. the Google Analytics tag). Google Tag Manager does not access this data. If deactivation has been made at the domain or cookie level, it will remain in effect for all tracking tags implemented with Google Tag Manager. This makes it easier to effectively implement your need against tracking procedures.

8. Marketo

Our website contains tracking technology from Marketo, Inc., Marketo EMEA Ltd., Marketo K.K. (“Marketo”). This may include cookies (see paragraph 5). The information on users' use of this website generated by cookies is transmitted to and stored on a server of Marketo in the Netherlands. Marketo uses this information on our behalf to evaluate the use of the website by users, to compile reports on the activities of the website and to provide further services to us in connection with the use of the website and the internet. Marketo collects and stores usage data in pseudonymous profiles to enable interest-oriented advertising. You can deactivate the storage of data by Marketo in cookies and the associated recording of your user behavior by deactivating cookies (see paragraph 5).

Only if you have sent us an enquiry via our contact form, subscribed to a newsletter or given us your consent to do so, can we also combine the pseudonymous data with personal details from your CRM profile in order to address you in the best possible way and provide you with a service in line with your interests.

We also use Marketo as a provider of newsletters for the companies of the Körber Supply Chain Group and as a provider in connection with inquiries via the contact form (for the legal basis of processing, see above under paragraph 2).

With Marketo we have concluded a data processing agreement in accordance with Art. 28 GDPR and with Marketo Inc. we have concluded EU standard contractual clauses (for data transfers outside the EEA, see also paragraph 13). For further information on data processing by Marketo, please visit the Marketo website (

9. Social Networks and embedded Wistia Videos

Our website contains links to social networks (e.g. Facebook or Instagram) and embedded videos of the video hosting platform Wistia. These services are operated exclusively by third parties. If you follow the links or play videos, information may be transferred to these providers. No personal data will be passed on when you visit our site. Only if you click a social share button, information will be transferred to the provider. For the video hosting platform Wistia we use the so-called “Privacy Mode” that only collects fully anonymized viewing data by disabling session tracking and anonymizing IP addresses of our viewers. Only after you have given us your consent will the tracking options be activated. Your consent also includes data transfer to the USA (see also paragraph 13).

The purpose and scope of the data processing by the provider as well as your rights and setting options for the protection of your privacy can be found in the privacy policy of the provider:

Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA

LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA

Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA

Wistia, Inc. 17 Tudor Street, Cambridge, Massachusetts, 02139 USA

Xing AG, Gänsemarkt 43, 20354 Hamburg, DE

10. Oktopost

To publish social media contributions and analyze the reach and interaction with them, we use goal tracking technologies from Oktopost Technologies Inc. of 34 Tuval Street, Tel Aviv, Israel (hereinafter "Oktopost"). This may include cookies (see paragraph 5). Oktopost collects information for us about whether one of our posts in social media has been shared, liked, commented, clicked or mentioned and whether you are a user who has interacted with our posts in social media. 

The information generated by cookies is transferred to and stored on an Oktopost server in the USA or other third countries. If necessary, data may be transferred to non-EEA countries, especially the USA (for data transfers to countries outside the EEA, see also paragraph 13). Oktopost uses this information on our behalf for evaluation purposes and produces reports on the reach and use of our posts in social media. You can deactivate Oktopost's storage of data in cookies by disabling cookies (see paragraph 5).

For more information on data processing by Oktopost, please visit the Oktopost website (

11. Processing of your data, if you contact us for business purposes

If you contact us as an interested party, supplier, service provider or other business partner, we process your personal data such as contact data or correspondence to the extent that this is necessary to process your enquiry (legitimate interest according to Art. 6 para. 1 letter f GDPR) or to initiate or process the respective transaction (Art. 6 para. 1 letter b GDPR) and, if necessary, store the data within the scope of statutory storage obligations (due to statutory obligations according to Art. 6 para. 1 letter c GDPR).

The same applies if you are an employee of an interested party, supplier, service provider or other business partner and we receive your personal data in this context; the legal basis in this case is our legitimate interest in establishing or carrying out the business relationship with your employer (Art. 6 para. 1 letter f GDPR).

12. Electronic communication

You are welcome to communicate with us by e-mail at any time. Please be advised that we use an E-mail Gateway of an external provider of security technologies to defend against SPAM e-mail, other threatening e-mail, threatening e-mail attachments and URLs. In doing so, this external provider may process your first and last name, e-mail address and IP address. The legal basis is our legitimate interest in preventing unauthorized access to communications networks, the spread of malicious code and damage to computers and electronic communications systems (Art. 6 para. 1 lit. f GDPR in conjunction with Recital 49).

13. Transmission to third parties and in countries outside the EU

Your personal data will only be transmitted to third parties, if this is legally permitted or if you have given your prior consent. For example, we may transfer data to other companies of the Körber group, if this is necessary to respond to an enquiry you have made. We will only disclose your data to government authorities within the framework of legal obligations or as a result of an official order or court decision.

With the exception of the processing described under paragraphs 6 - 10, we do not pass on your data to recipients based outside the European Union or the European Economic Area. The processing mentioned under paragraphs 6 - 10 causes a data transfer to the servers of the providers commissioned by us. These servers are partly located in the USA. If the servers are located in Europe, it cannot be completely excluded that data transfers to the USA will nevertheless occur because they are US providers. The data transfer is based on so-called standard contract clauses of the EU Commission.

We would like to emphasize that the USA is not a safe third country in terms of EU data protection law. In certain cases, U.S. companies are obliged to disclose personal data to security authorities without you as the data subject being able to take legal action against this. Therefore, it cannot be excluded that US authorities (e.g. secret services) may process, evaluate and permanently store your data on US servers for monitoring purposes. We have no influence on these processing activities.

14. Deletion

The data collected by Google Analytics in the form of pseudonymous user profiles (see paragraph 6) will be deleted no later than 14 months after the last new entry in the respective user profile, for Marketo (see paragraph 8) at the latest 25 months. In all other respects we delete your personal data as soon as they are no longer needed for the purposes pursued with the collection and processing and as far as no legal storage obligations stand in the way.

15. Data security

Körber Supply Chain GmbH has taken the necessary technical and organizational measures to protect the personal data you provide from loss, destruction, manipulation and unauthorized access. Our employees and all persons involved in data processing are obliged to comply with data protection laws and to treat personal data confidentially. Our employees are trained accordingly. Both internal and external tests ensure compliance with all data protection relevant processes. To protect the personal data of our users, we use a secure online transmission procedure, the so-called "Secure Socket Layer" (SSL) transmission. You can recognize this by the fact that an "s" ("https://") or a green, closed lock symbol is added to the address component. By clicking on the icon, you will receive information about the SSL certificate used. The display of the symbol depends on the browser version you are using. SSL encryption guarantees the encrypted and complete transmission of your data.

16. Your rights regarding personal data

The data protection law grants you a number of rights with regard to data concerning your person (so-called rights of data subjects). In general, these are the right to request information about your personal data stored by us, as well as the right to correct, delete or restrict the processing of these data and to object to the processing. Whether and to what extent these rights exist in individual cases and what conditions apply depends on the law. If you have given your consent to the processing of your personal data, you can revoke this at any time with effect for the future. They also have a right of appeal to the competent data protection supervisory authority.

17. How can you contact us?

You will find our contact details as the responsible body in the imprint.

If you wish to exercise the rights mentioned under paragraph 16 or if you have any questions about data protection with us or this data protection declaration, you can also contact our data protection officer:

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