In the early days of parcel auditing, companies mostly relied on manual services to track shipments. Manual auditing is not a reliable or cost-effective option. Parcel audit companies rely on parcel audit software as a cost-effective way to track parcel shipments and catch costly billing errors. Some smaller companies may choose to buy software and conduct parcel audits in-house, but this is costly and generally ineffective at finding savings. Most larger companies tend to hire a parcel auditing company to do this work for them. In addition to finding mistakes and getting refunds, parcel auditing services tend to save companies money because they are a cheaper alternative to performing audits in-house.
Most parcel audit companies have a dedicated database for all major carriers. They provide these carriers with an overview of shipping information, including charges, destination, etc. Parcel audit companies generally use interactive dashboards powered by AI. Automated BI platforms are also often used to help identify overcharges. Parcel audit software will spot areas where you are being overcharged, which can give you leverage when negotiating with carriers. After a parcel is shipped, it is audited at each step of the process.
If the software finds a service failure, an invoice is automatically generated. Next, the invoice is automatically audited, and a claim is created. Then, the auditing team contacts the carrier with the claim. The software tool streamlines this entire process, lowering costs and eliminating human error.