Deliver personalized service and proactively manage customer expectations

Take care of your customers and provide a frictionless experience before, during and after their purchases to ensure satisfaction and brand loyalty.

Create frictionless order experience for customers by setting the right expectations of delivery upfront, monitoring shipment of delivery and enabling seamless returns with Körber's suite of shipment experience solutions. Defining your brand promise ensures customer satisfaction and fosters brand loyalty, extending the lifetime value of your customers.

Körber's suite of shipment experience solutions provides comprehensive tools to optimize the order process from sourcing to delivery and returns.

Order Experience Management
 

Ensure your stores and distribution centers are prepared with timely delivery information so they can meet customer expectations. Provide order information including the number of packages being received, the receiving date and package contents.

Shipment Experience Management

Offer your customers a branded shipping experience with the constant, detailed updates they are looking for. Körber's track-and-trace software, is a robust and easy-to-use order and shipping management system that provides both customers and retailers real-time visibility to order and shipping status.

Returns Experience Management

Improve the returns experience by optimizing reverse logistics flows to induct the inventory back into the supply chain at the best location and price to create an opportunity to re-sell items to customers.

Our end-to-end commerce and supply chain solutions expertise offers our customers the unmatched retail domain expertise necessary to bridge digital and physical commerce. 

Years of in-house OMS expertise

The industry's first unified commerce platform built as microservices

Global clients

Global omnichannel and

supply chain consultants