Happy customers, happy associates
Enable customer care associates to help shoppers by providing access to a single view of customer inventory, orders, items, shipments and payments. Körber's customer care solution offers an intuitive, user-friendly interface for call center and chat representatives to easily access information and serve the customer.
Deliver a personalized and seamless omnichannel experience to ensure customer satisfaction and foster brand loyalty.
Make your customer experience a competitive differentiator
Körber's customer care solution delivers requisite visibility to the data across your enterprise that impacts customer service and experience. Utilize our built-in order orchestration logic and workflows to support your customer care associates with the real-time information needed to enhance the customer experience across channels. Our intuitive UI/UX makes it easy.
Creation & Maintenance
Enable customer care representatives to easily capture new orders and initiate returns or exchanges while chatting live with your customer. Empower your customer care associates to personalize the customer experience and engage in clienteling by providing visibility to the customer profile and order history.
360-Degree Customer View
Arm your representatives with item lookup/inquiry capabilities. View customer interaction history and inventory available to promise (ATP) throughout your enterprise. Understand fulfillment timeframes to help meet customer expectations.
Order Status Lookup
Provide a frictionless omnichannel experience by enabling your associates to view customer order status and history across channels. Understand order status, shipment status and anticipated fulfillment timeframes in order to meet one of the most commonly-asked questions in customer care – “where’s my order?”