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Resident Services

 

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Resident Maintenance

With our resident maintenance services, our customers have at their disposal a fully dedicated team of service engineers to perform maintenance onsite whenever necessary, while they can focus on their core activities. Our engineering team implements effective and cost-efficient preventive maintenance plans, that are tailored to each customer’s specific operational demands. Backed by a global network of experts we respond quickly and in an efficient way in order to minimize expensive downtimes.

Resident Operations

We technically operate our customers’ automated warehouse or distribution centers by providing experts for control room operations as well as trained personnel that ensures imminent response to everyday activities, for instance daily cleaning and inspection of equipment and removal of stuck materials. A regular monitoring and reporting allow our customers to always be up to date on their operational performance and easily prevent any future issues.

System Assistance (Startup Assistance)

A temporary onsite support that takes place either during a system’s startup phase or whenever operational teams require extra support or training. Our service engineers ensure that operational teams receive the necessary information and technical skills to independently manage the system.

Customer Spare Parts Management

Our resident team manages and maintains customers’ spare parts and site stocks, ensuring that the right spare parts are always available when and where our customers need them.

To stay competitive in the fast-changing supply chain world, and meet customers’ expectations, warehouses must keep ahead of supply chain complexity.

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