WHSmith is a British retailer operating a chain of shops selling books, stationery, magazines, newspapers, entertainment products, and confectionery.
Industry: Retail & E-Commerce
Because WHSmith’s stores typically have very little space for spare stock, their deliveries need to be very accurate and on a JIT basis. WHSmith’s goals included:
WHSmith’s warehouse in Holford, Birmingham installed voice directed picking via:
With VoiceMan, the users themselves control the speed of the flow of instructions from their systems. During the first month of operation at WHSmith, estimated daily pick levels rose per person from 561 to 701. Additional benefits include: