Nisa is a unique member-owned organisation, helping independent retailers remain competitive in the food and drink market.
Industry: Food & Beverage
In order to deliver the high levels of service that its members have come to expect, Nisa’s key business challenges include:
Körber was able to provide the best voice knowledge on the market by implementing:
A significant increase in productivity and accuracy was seen almost immediately after the first implementation of the technology. As a result, claims dropped significantly and took the operation to its highest ever level of customer satisfaction. Additional benefits included: