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Challenges:
In order to deliver the high levels of service that its members have come to expect, Nisa’s key business challenges include:
- Deliver complete and accurate orders to the correct locations
- Meet delivery deadlines and stay within budget
Solutions Implemented:
Körber was able to provide the best voice knowledge on the market by implementing:
- VoiceMan
Benefits:
A significant increase in productivity and accuracy was seen almost immediately after the first implementation of the technology. As a result, claims dropped significantly and took the operation to its highest ever level of customer satisfaction. Additional benefits included:
- Gross accuracy rate at an all-time high of 99.96%
- Closer management of trends
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