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Nisa

Nisa is a unique member-owned organisation, helping independent retailers remain competitive in the food and drink market.

Location: UK

Industry: Food & Beverage

Challenges:

In order to deliver the high levels of service that its members have come to expect, Nisa’s key business challenges include:

  • Deliver complete and accurate orders to the correct locations
  • Meet delivery deadlines and stay within budget

Solutions Implemented:

Körber was able to provide the best voice knowledge on the market by implementing:

  • VoiceMan

Benefits:

A significant increase in productivity and accuracy was seen almost immediately after the first implementation of the technology. As a result, claims dropped significantly and took the operation to its highest ever level of customer satisfaction. Additional benefits included:

  • Gross accuracy rate at an all-time high of 99.96%
  • Closer management of trends
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