Littlehampton Books

Littlehampton Book Services (LBS) is one of the leading book distributors in the UK.

Location: UK

Industry: Retail & E-Commerce

Challenges:

LBS needed to ensure that their customers could rely on:

The accuracy and timing of their stock deliveries
Distribution queries being met with a rapid response, ensuring a high level of customer service

Solutions Implemented:

LBS decided to implement:

Benefits:

The benefits of the voice solution include:

LBS now picks with approximately 99.9% accuracy.
The flexibility of the solution means it is easy to train the 20 additional part-time operators, utilised during peak trading (approx. 4 months).
Management uses the reporting functionality to assess the company’s performance as a whole.
Real-time visibility offers the flexibility to make changes to processes to make the warehouse run more effectively.

Systems for voice-directed warehouse operations.

Voice, vision and mobility solutions for warehouses and distribution centers.