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Littlehampton Books

Littlehampton Book Services (LBS) is one of the leading book distributors in the UK.

Location: UK

Industry: Retail & E-Commerce

Challenges:

LBS needed to ensure that their customers could rely on:

  • The accuracy and timing of their stock deliveries
  • Distribution queries being met with a rapid response, ensuring a high level of customer service

Solutions Implemented:

LBS decided to implement:

  • Vocollect Voice technology

Benefits:

The benefits of the voice solution include:

  • LBS now picks with approximately 99.9% accuracy.
  • The flexibility of the solution means it is easy to train the 20 additional part-time operators, utilised during peak trading (approx. 4 months).
  • Management uses the reporting functionality to assess the company’s performance as a whole.
  • Real-time visibility offers the flexibility to make changes to processes to make the warehouse run more effectively.
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