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Littlehampton Book Services (LBS) is one of the leading book distributors in the UK.
Location: UK
Industry: Retail & E-Commerce
Challenges:
LBS needed to ensure that their customers could rely on:
- The accuracy and timing of their stock deliveries
- Distribution queries being met with a rapid response, ensuring a high level of customer service
Benefits:
The benefits of the voice solution include:
- LBS now picks with approximately 99.9% accuracy.
- The flexibility of the solution means it is easy to train the 20 additional part-time operators, utilised during peak trading (approx. 4 months).
- Management uses the reporting functionality to assess the company’s performance as a whole.
- Real-time visibility offers the flexibility to make changes to processes to make the warehouse run more effectively.
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