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Guest Supply

Sysco Guest Supply provides wholesale housekeeping supplies to customers worldwide.

Industry: Wholesale

Location: Global

Meeting demands and exceeding expectations

Sysco Guest Supply: Feeding service excellence with voice

Challenges:

Guest Supply needed a way to deal with extreme peak volumes during vacation seasons. This meant:

  • With 35% of business coming in the first week of the month, the company needed ways to compensate for these spikes
  • With hotel purchase orders becoming available during the first week of every month, this would always be a challenge

Solutions Implemented:

A voice solution enabled Guest Supply to maintain the flexibility it needed. The company implemented:

  • Voice Solution

Benefits:

Guest Supply was able to increase total throughput by 28%. Additional gains included:

  • Increasing selection productivity by 22-24%
  • Increasing productivity in put-away by 26-28%
  • Boosting replenishment productivity by up to 80%

Related Solutions

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