Dorfman Pacific

Dorfman Pacific is a 100-year-old hat wholesaler that needed to innovate to meet increasing customer demand.

Industry: Wholesale retail

Location: United States

Challenges:

Dorfman Pacific hadn’t updated its operations in almost a century. The wholesaler:

Relied on manual pen/paper processes for inventory and tracking
Needed better efficiency, accuracy, and digitization to get orders out in a 24-hour period
Needed to invoice at the SKU level due to the variety of the end customer business models with which it dealt

Solutions Implemented:

Körber brought a modern solution to a legacy company:

Benefits:

Dorfman Pacific quickly adjusted to the new system. As a result:

It has been several years since the company has had to call HighJump for any system issues
Productivity per worker has gone up, training time has gone down, and warehouse employee happiness has increased
Accuracy has gone up