Connect Distribution is a leading provider in domestic appliances, to both trade and consumer buyers. It has more than 200 websites and processes 180,000 orders per month.
Industry: Retail & E-Commerce
Much of Connect Distribution’s growth had been accomplished through increased demand over its 200 websites. The nature of e-fulfilment meant that the company had to respond quickly and accurately to orders, at the same time meeting its next day service level agreements (SLAs). Working with Körber, Connect Distribution’s goals included
Connect Distribution wanted to continue to make use of its existing legacy WMS. Therefore the company selected a voice solution that enabled them to do just that: VoiceMan
The updates made across the business and its improved labour management has enabled the company to obtain a quick return on investment in just 12 months. That shows that voice isn’t only improving business operations, but it now pays for itself. In addition, Connect Distribution: