Chemist Warehouse reached peak online pharmacy demand with the onset of COVID-19. Chemist Warehouse was struggling to respond to:
Chemist Warehouse partnered with Körber to launch a Click and Deliver solution. This meant:
Chemist Warehouse and Körber have worked together since 2017, when Chemist Warehouse deployed Körber’s dedicated retail software, Ignito, to power its Click and Collect processes. Since implementation of Ignito, the retailer has increased order fulfilment throughput rates up to 30% and has since used the software to fulfill 150,000+ online orders a month. To gain faster fulfillment times, Körber developed a solution where picking and packing is done instore, as opposed from a central distribution centre. Chemist Warehouse went to Körber after previous success, launching a new Click and Deliver solution to help the retailer keep up with rising eCommerce demand.