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Same-day delivery solution
for record peak of online orders

Chemist Warehouse is Australia’s #1 online pharmacy and largest pharmacy retailer due to the company’s great savings from aggressive pricing and large trade volumes.

Industry: Pharmacy Retail
Location: Australia

Challenges

Chemist Warehouse reached peak online pharmacy demand with the onset of COVID-19. Chemist Warehouse was struggling to respond to:

  • 1.5 million weekly customer orders
  • Almost 1 million prescriptions per week
  • Online orders reached higher levels than previous Black Friday and Christmas peaks

Solutions implemented

Chemist Warehouse partnered with Körber to launch a Click and Deliver solution. This meant:

  • Same-day delivery service
  • Flexible and convenient delivery for customers
  • Click and Deliver solution complements Chemist Warehouses’ previous Click and Collect offering

Benefits

After four weeks of development, Chemist Warehouse had both Click and Deliver & Click and Collect working together, providing promising results:

  • Click and Collect implemented across 450+ Australian stores
  • 2-hour fulfillment from stores
  • Increased order throughput capacity by 50 percent

The Story

Chemist Warehouse and Körber have worked together since 2017, when Chemist Warehouse deployed Körber’s dedicated retail software, Ignito, to power its Click and Collect processes. Since implementation of Ignito, the retailer has increased order fulfilment throughput rates up to 30% and has since used the software to fulfill 150,000+ online orders a month. To gain faster fulfillment times, Körber developed a solution where picking and packing is done instore, as opposed from a central distribution centre. Chemist Warehouse went to Körber after previous success, launching a new Click and Deliver solution to help the retailer keep up with rising eCommerce demand.



This kind of fulfilment is on the rise as eCommerce continues to take up a larger percentage of the retail spend. We knew this kind of approach would work very well for Chemist Warehouse and we’re absolutely thrilled with the results.

Nishan Wijemanne
Managing director of Körber Supply Chain Asia Pacific

Industry Best Practice

Same-day delivery solution

Chemist warehouse launces new same-day Click and Deliver solution in response to record online order peak during COVID-19.

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Whitepaper

Screts of click-to-door eCommerce

As eCommerce continues to rise, companies need to plan ahead. To maintain large demand peaks, retail organizations need to find faster and more efficient methods to supply their customers.

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References

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Körber is proud of our customer partnerships, long and short, simple and complex.

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